- Shipping & Returns
Shipping & Returns
Most orders within Australia are shipped by Australia post however some larger orders are shipped by couriers such as star track or bulk carriers.
In each case we will endeaver to use the most efficient and cost effective carrier for delivering your order.
Larger orders and Bulk orders
For larger orders, heavy items and bulk orders we will endeaver to find the most cost effective carrier and give you a delivery cost before we ship the goods.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
ALL RETURNS AND CREDIT/REFUNDS ARE SUBJECT TO INSPECTION OF GOODS
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Delivery times can vary depending on your location size of order and shipping delays generally most orders arrive within 1 to 4 days but please allow up to 10 working days for orders to arrive to allow for busy periods or slower than usual deliveries.
Goods that are covered by a manufacturer’s warranty of 1, 2 or 3 years is for Australian residents only and must comply with the terms and conditions of the manufacturers warranty.
If item is faulty due to a manufacturing error, please contact us with description of fault, invoice or purchase order number and date goods were received.